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Microsoft Dynamics 365

Customer Engagement

Putting customers at the centre of your operations with unified CRM and ERP functions

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One Platform

Unify CRM and ERP capabilities, bringing together all the information you need to respond to customers and suppliers quickly. Gain an edge with accurate, timely data available to everyone who needs it.

Customer Service

Talk to your customers in their language on whatever channel they choose.

As increasingly sophisticated consumers look to online forums and social media for product information, brands need to be part of the discussion.

The Customer Service solution enables omni-channel engagement for defined roles across an organisation on any device, providing a single platform to ensure context and consistency.The result is highly personalized service with minimal customer effort.

As agents access information across diverse environments, organizations are empowered to provide proactive care, and to predict and preempt the need for service.

Want to know more?

A detailed product brochure is available now.

Field Service

Stay customer-focused with better service scheduling and predictive maintenance.

Field Service provides the ability to manage people and equipment with flexible scheduling options - manual, assisted, automated or optimized. Improved inventory management and technician tracking allows organisations to keep customers at the centre of operations, increasing brand loyalty and advocacy.

Connected Field Service goes a step further, allowing organisations to detect, troubleshoot, and resolve issues remotely so a technician is dispatched only when necessary, moving from a break-fix model to a never-fail service model.

Want to learn more?

Detailed product brochures are available for download now.

Sales

Better understand customer needs, engage more effectively and win more deals.

Gather meaningful intelligence from large amounts of complex data to help sales teams focus their priorities. Harness social media and email analytics to gain greater insights into customers and build relationships with buyers by responding and engaging in a timely manner.

Live, pre-built dashboards and reports from PowerBI have drill-through, interactive, and visual capabilities to ensure that actionable insights are easily accessible so sales teams can make better, faster decisions.

Want to learn more?

Detailed product brochures are available for download now.

Social Engagement

Harness social media by putting it at the fingertips of sales and customer service agents.

Everyone in your organisation can have instant access to the rich insights available through social data.

Brand reputation can be protected and enhanced with omni-channel monitoring and engagement. Intelligent customer care functionality automatically channels social posts to the right agents for actioning. Trends and sentiments across social conversations are identified and flagged. High quality leads are identified from social posts and service issues are identified quickly.

Want to learn more?

Detailed product brochures are available for download now.

Learn more

Detailed product brochures are available for each of the CRM customer engagement modules.

GOVERT - Dynamics 365 for Operations Solutions July 11th 2018

Let's talk

Scalable Data Systems offers a free, no-obligation consultation to discuss your business needs.

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Experience

A Microsoft Gold Partner in Enterprise Resource Planning with more than 30 years industry experience.

Leadership

A member of Microsoft’s Early Adopter Program  entrusted with product testing and development.

Innovation

Developers of industry-specific functionality delivering extended capabilities seamlessly on the Microsoft Dynamics software platform.