Sonata_logo_light background-01

Microsoft Dynamics 365

Customer Engagement

Putting customers at the centre of your operations with unified CRM and ERP functions

Scalable gradient-2

One Platform

Unify CRM and ERP capabilities, bringing together all the information you need to respond to customers and suppliers quickly. Gain an edge with accurate, timely data available to everyone who needs it.

Customer Service

Talk to your customers in their language on whatever channel they choose.

Field Service

Stay customer-focused with better service scheduling and predictive maintenance.


Better understand customer needs, engage more effectively and win more deals.

Gather meaningful intelligence from large amounts of complex data to help sales teams focus their priorities. Harness social media and email analytics to gain greater insights into customers and build relationships with buyers by responding and engaging in a timely manner.

Live, pre-built dashboards and reports from PowerBI have drill-through, interactive, and visual capabilities to ensure that actionable insights are easily accessible so sales teams can make better, faster decisions.

Want to learn more?

Detailed product brochures are available for download now.

Social Engagement

Harness social media by putting it at the fingertips of sales and customer service agents.

Everyone in your organisation can have instant access to the rich insights available through social data.

Brand reputation can be protected and enhanced with omni-channel monitoring and engagement. Intelligent customer care functionality automatically channels social posts to the right agents for actioning. Trends and sentiments across social conversations are identified and flagged. High quality leads are identified from social posts and service issues are identified quickly.

Want to learn more?

Detailed product brochures are available for download now.

Learn more

Detailed product brochures are available for each of the CRM customer engagement modules.

GOVERT - Dynamics 365 for Operations Solutions July 11th 2018