Sonata Software

Brick & Click

Give your customers seamless browsing, research and purchasing both in-store and online from multiple devices

Grow customer base and increase customer loyalty

Brick & Click focuses on the customer, supporting an integrated shopping experience from casual browsing through to detailed product research and ultimately purchase. It provides flexible and responsive purchasing and delivery options, catering to the most discerning and astute consumer.

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Stop losing customers

More connected systems means in-store customers won't leave disappointed and online shoppers can move seamlessly across digital channels, making for a more satisfying and personal shopping experience.

  • Improve customer convenience by facilitating Click and Collect order fulfillment
  • Avoid long waiting queues during peak shopping periods
  • Optimize shelf space planning through merchandise analytics

Unleash the power of retail data

Brick & Click is best-in-class technology equipped to leverage IoT, Machine Learning and Big Data to monitor consumer trends. Predictive retail analytics are integrated into the platform, providing retailers with superior:

  • Merchandising
  • Sales forecasting
  • Inventory management and
  • Operations management
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The equipped customer

Consumers demand access to information anytime, anywhere, posing challenges for traditional 9-5 retailers.

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The mobile influence

Increased competition through mobile price comparison is prompting retailers to develop effective mobility strategies to better influence customers and improve employee productivity.

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The data burst

The increasing inflow of data from various channels is helping retailers gain deeper business insights, informing their strategic planning and delivering a sustainable business advantage.

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The social shopper

Sharing shopping experiences and seeking recommendations on social media is typical of today's consumer, presenting retailers with broader customer engagement opportunities.

Systems of engagement

• Omni-channel commerce
• Dynamic promotions
• Multi-channel order fulfillment
• Customer analytics
• Social analytics
• Loyalty management
• Advanced store technologies

Enterprise Efficiency

• ERP implementation
• POS solutions
• Merchandise analytics
• Campaign analysis

IT Cost Management

• AMS
• L1, L2, L3 Support
• Data center management
• Network support
• Infrastructure support

Case Study

ACTIVE WEAR RETAILER

An manufacturer of women’s active wear operating stores in Australia and the US and distributing to stockists in more than 10 countries needed to provide consistent customer experience across online and in-store channels. Read how Sonata helped it meet customer service demands while adding functional and scalable enhancements to an aging ERP system

Case Study

OMNI-CHANNEL HOME FURNISHINGS

An online home furnishing operator needed to improve its customer service and enhance customer experience by providing
in-context offers to guide customers. Read how Sonata helped them increase daily orders by 233% and page views by 135%.

Let's talk

Scalable Data Systems offers a free, no-obligation site visit to discuss your business needs.

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Experience

A Microsoft Gold Partner in Enterprise Resource Planning with more than 30 years industry experience.

Leadership

A member of Microsoft’s Early Adopter Program  entrusted with product testing and development.

Innovation

Developers of industry-specific functionality delivering extended capabilities seamlessly on the Microsoft Dynamics software platform.